Payment and billing issues

Are you experiencing an issue with your payment, subscription, or invoice for Kaligo Family?

Here are the most common situations and their solutions 👇

💳 I paid, but my subscription doesn’t appear

In most cases:

• The payment was successfully processed
• But the subscription has not yet been properly synced

Before contacting support, please check:

• That you are logged in with the correct email address (the one used for payment)
• That the tablet has an active internet connection
• That the app is up to date

👉 If the issue persists after a few minutes, please contact our support team.

🔁 The payment was made twice

A double payment can sometimes occur due to:

• Repeated payment attempts
• A connection issue during payment validation

In this case:

• Do not make any additional payments
• Contact Kaligo support and, if possible, include proof of payment

❌ My payment was declined

A payment may be declined for several reasons:

• Expired bank card
• Payment limit reached
• Bank refusal

👉 We recommend that you:

• Check your payment details
• Or try another payment method

⚠️ We do not have access to the detailed reasons for a bank’s refusal.

🧾 How can I get an invoice?

An invoice is available for every payment made.

Depending on how you subscribed:

• It may be available in your account management area
• Or sent automatically by email after payment

If you can’t find it, please contact support and specify:

• Your email address
• The payment date
• The amount concerned

Updated on: 11/06/2026