Login and password issues

Can’t log in to your Kaligo Family account?

Here are the most common situations and how to resolve them 👇

🔑 I forgot my password

If you forgot your password:

1. On the login screen, click “Forgot password”
2. Enter the email address used for your parent account
3. Follow the instructions sent by email

👉 Remember to check your spam/junk folder if you don’t receive anything after a few minutes.

🤔 I don’t remember which email address I used

Kaligo Family works with one email address per parent account.

If you’re unsure which one you used:

• Try the email addresses you usually use
• Search your inbox for an old message from Kaligo (confirmation email, invoice, etc.)

If you still can’t find the right email address, please contact our support team.

❌ “Incorrect login details” message

If an error message appears:

• Check the spelling of your email address
• Make sure there are no spaces before or after the email
• Check for uppercase letters in the password

👉 If in doubt, use the “Forgot password” option.

📱 I can’t log in on a new device

If you install Kaligo on a new device:

• Make sure you are using the same parent account email address
• Check that the device is connected to the internet
• Make sure the app is up to date

👉 Child profiles and the subscription are linked to the parent account, not to the device.

🛠️ The issue persists

If you still can’t log in after these checks, please contact Kaligo support and include:

• The email address used (or the one you think you used)
• The error message displayed
• The device used (type of tablet)

This will help us assist you more quickly 😊

Updated on: 11/06/2026