> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Payment and billing issues

**Are you experiencing an issue with your payment, subscription, or invoice for Kaligo Family?**
Here are the most common situations and their solutions 👇
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### 💳 I paid, but my subscription doesn’t appear

In most cases:
* The payment was successfully processed
* But the subscription has not yet been properly synced

Before contacting support, please check:
* That you are logged in with the correct email address (the one used for payment)
* That the tablet has an active internet connection
* That the app is up to date

👉 If the issue persists after a few minutes, please contact our support team.
---

### 🔁 The payment was made twice

A double payment can sometimes occur due to:
* Repeated payment attempts
* A connection issue during payment validation

In this case:
* Do not make any additional payments
* Contact Kaligo support and, if possible, include proof of payment
---

### ❌ My payment was declined

A payment may be declined for several reasons:
* Expired bank card
* Payment limit reached
* Bank refusal

👉 We recommend that you:
* Check your payment details
* Or try another payment method

⚠️ We do not have access to the detailed reasons for a bank’s refusal.
---

### 🧾 How can I get an invoice?

An invoice is available for every payment made.

Depending on how you subscribed:
* It may be available in your account management area
* Or sent automatically by email after payment

If you can’t find it, please contact support and specify:
* Your email address
* The payment date
* The amount concerned