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# Login and password issues

**Can’t log in to your Kaligo Family account?**
Here are the most common situations and how to resolve them 👇
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### 🔑 I forgot my password

If you forgot your password:
1. On the login screen, click **“Forgot password”**
2. Enter the email address used for your parent account
3. Follow the instructions sent by email

👉 Remember to check your spam/junk folder if you don’t receive anything after a few minutes.
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### 🤔 I don’t remember which email address I used

Kaligo Family works with **one email address per parent account**.

If you’re unsure which one you used:
* Try the email addresses you usually use
* Search your inbox for an old message from Kaligo (confirmation email, invoice, etc.)

If you still can’t find the right email address, please contact our support team.
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### ❌ “Incorrect login details” message

If an error message appears:
* Check the spelling of your email address
* Make sure there are no spaces before or after the email
* Check for uppercase letters in the password

👉 If in doubt, use the **“Forgot password”** option.
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### 📱 I can’t log in on a new device

If you install Kaligo on a new device:
* Make sure you are using the same parent account email address
* Check that the device is connected to the internet
* Make sure the app is up to date

👉 Child profiles and the subscription are linked to the parent account, not to the device.
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### 🛠️ The issue persists

If you still can’t log in after these checks, please contact Kaligo support and include:
* The email address used (or the one you think you used)
* The error message displayed
* The device used (type of tablet)

This will help us assist you more quickly 😊