> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://learn-and-go.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I am experiencing issues with Kaligo, what can I do?

**${color}[#19b4b7](1-)** First of all, I check that my app is up to date

![](https://storage.crisp.chat/users/helpdesk/website/9a8d4179a337f000/image_17rigjl.png)

_By regularly updating your app, you can benefit from new Kaligo features all year round! _

${color}[#19b4b7](**2-**) I contact the Kaligo team via chat by clicking on the bubble in the bottom right-hand corner.

![](https://storage.crisp.chat/users/helpdesk/website/9a8d4179a337f000/image_slbs58.png)

${color}[#19b4b7](**3-**) Sometimes it's much easier to film the problem with your smartphone than to explain it in writing. You can therefore send us your video ( using the Kaligo app or the teacher portal) on our Whatsapp channel:

![](https://storage.crisp.chat/users/helpdesk/website/9a8d4179a337f000/image_k3uwzi.png)

Don't forget to specify :
- Which version of Kaligo are you using?

![](https://storage.crisp.chat/users/helpdesk/website/9a8d4179a337f000/image_14plons.png)

- Which model of tablet are you using?
- Which email address are you using to log in to Kaligo Teacher Portal?
- Which QR-code are you using? Or what is the name of the student and their class?
- Provide a detailed description of your issue and include examples, either with screenshots or videos