I am experiencing issues with Kaligo, what can I do?

1- First of all, I check that my app is up to date

_By regularly updating your app, you can benefit from new Kaligo features all year round! _

2- I contact the Kaligo team via chat by clicking on the bubble in the bottom right-hand corner.

3- Sometimes it's much easier to film the problem with your smartphone than to explain it in writing. You can therefore send us your video ( using the Kaligo app or the teacher portal) on our Whatsapp channel:

Don't forget to specify :

• Which version of Kaligo are you using?

• Which model of tablet are you using?
• Which email address are you using to log in to Kaligo Teacher Portal?
• Which QR-code are you using? Or what is the name of the student and their class?
• Provide a detailed description of your issue and include examples, either with screenshots or videos

Updated on: 17/04/2024